Insights / Article
Commercial governance · 4 min read
Why agreed supplier credits so often go unclaimed
Standard accounts payable workflows often miss volume discounts, retrospective credits and SLA abatements. Who is claiming yours?
Many contracts include discounts when volumes pass a threshold, credits when service levels are missed and rebates at the end of the year. In our experience, these are rarely applied automatically. It is usually up to the buyer to notice and claim them.
Where the leakage happens
Discount thresholds are crossed without rate cards changing. Service credits for missed SLAs go unapplied unless someone logs and claims them. Year-end rebates depend on someone remembering to calculate them.
A regular three-way check across contracts, purchase orders and payment history makes these amounts visible, so you can raise them in an ordinary supplier review rather than as a dispute.
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