Insights / Article
Software licensing · 5 min read
When the audit letter arrives: a calm response plan
Practical commercial steps to take when a major vendor raises a licence review and an unbudgeted true-up.
Software vendors have the right to check that their products are used within the terms of the licence. When a review notice arrives, the most useful thing you can do is respond in an organised way rather than in a hurry.
Three practical steps
First, read the audit clause in your agreement, so you know the notice period, the tools that can be used and how confidential information will be handled. Second, work out your own licence position before sharing data, so you understand the figures. Third, ask for any unclear findings, such as those based on indirect use, to be explained before you discuss a commercial settlement.
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